Privacy Policy

TechHandoff is a web application that helps audio-video, smart home and technology integration companies document the systems they install and share that information with their clients. TechHandoff is operated by KC Tech Systems, LLC d/b/a TechHandoff (“we,” “us”), 7868 NW 100th Street, Kansas City, MO 64153.

This policy explains what information TechHandoff handles, why, and the choices you have.

• Account information. Information about the integration companies that use TechHandoff and their team members. We are responsible for this information.
• Customer data. Information an integrator enters about its own clients and their properties, such as a homeowner’s name, contact details, address, installed equipment and system credentials. We store and process customer data on the integrator’s behalf and only to provide the service. The integrator decides what is entered and who can see it. If you are a homeowner or business whose information was entered by your installer, please contact your installer first; we will help them respond to your request.

• Company profile: company name, phone, email, website, support hours, contractor license number, logo and portal color.
• Billing: your plan, billing period, subscription status and renewal dates, and the billing name, email and address you give Stripe. Stripe stores your payment card; we keep only Stripe’s customer and subscription references and can see the card brand and last four digits.
• Team members: name, email address, role, and a password (stored by our authentication provider, never in readable form).
• Clients and sites: client name, phone, email and notes; site address, label and type.
• Installed equipment: device names, brands, models, locations, serial numbers, IP and MAC addresses, and warranty details.
• System credentials: network names, passwords, logins and PINs that an integrator records for a client’s system. These are encrypted before they are stored.
• Documents and subscriptions: links, uploaded files, and service subscription or license details with renewal dates.
• Portal access: when someone enters a portal PIN, we record which portal and when, so we can block repeated guessing. We do not record IP addresses for this.
• Invitations: the name, email address and role of people invited to join a team.
• Inquiries: when you contact us or request a Founder’s Deal on our website, your name, company, email, phone number, team size and message. We use these only to reply to you.

• To provide TechHandoff, including each client’s system portal.
• To send service emails, such as team invitations.
• To keep the service secure, including PIN lockouts and separating each company’s data from every other company’s.
• To respond to support requests and to maintain and improve the service.

We do not sell personal information, and we do not use it for advertising. We do not use customer data for any purpose other than providing the service to the integrator who entered it.

Integrators can share a portal link with their clients. Portals are protected by a PIN that the integrator provides. Portals are marked so search engines do not index them. Anyone who has both the link and the PIN can view the portal, so it should only be shared with the people who need it.

TechHandoff uses only cookies that are needed for it to work:

• Sign-in cookies keep team members signed in.
• A portal access cookie remembers that a correct PIN was entered for a portal, for up to 30 days.

We do not use analytics, advertising or tracking cookies.

The optional barcode scanner uses your device’s camera, with your permission, to read serial numbers and MAC addresses. Scanning happens in your browser. Camera images are not uploaded or stored.

We use a small number of providers to run TechHandoff. They handle information only to provide their services to us:

• Supabase — database, sign-in and file storage (United States).
• Vercel — website hosting.
• Resend — sending service emails.
• Stripe — subscription billing and payment processing. Stripe collects payment card details directly and handles them under its own privacy policy. We never see or store full card numbers.

We may also disclose information if required by law or to protect the rights and safety of our users or others.

Stored system credentials are encrypted. Each company’s data is kept separate by access rules in our database, portals are protected by PINs with lockouts after repeated wrong attempts, and all connections use HTTPS. No system is perfectly secure. If we learn of unauthorized access to customer data, we will notify the affected integrators without undue delay so they can inform their clients where required.

We keep information while an account is active. Owners and admins can permanently delete a client or site at any time, which removes its records and uploaded files right away. When an integrator closes its account, client portals go offline immediately and all of the account’s information, including uploaded files and team logins, is permanently deleted 30 days later, except where the law requires us to keep it. Copies in backups are removed as those backups expire. Account owners can export their data from Settings at any time, including during the 30 days after closing.

You can ask to access, correct or delete your information by emailing info@techhandoff.app. If your information was entered by your installer, contact them first; we will work with them to handle your request.

TechHandoff is a business service. It is not directed to children, and we do not knowingly collect information from children.

TechHandoff is operated from the United States, and information is stored in the United States.

If we make material changes, we will update the effective date above and notify account owners by email or in the app. See also our Terms of Service.

KC Tech Systems, LLC d/b/a TechHandoff
7868 NW 100th Street, Kansas City, MO 64153
info@techhandoff.app