Billing, Cancellation and Refund Policy

• TechHandoff plans are billed in advance, monthly or yearly, in US dollars. Prices are listed on our pricing page.
• Your subscription renews automatically at the end of each billing period until you cancel.
• Payments are processed by Stripe. We never see or store your full card number.
• Prices do not include sales tax. Where tax applies, it is added at checkout and shown on your invoice.

New accounts start with a 14-day free trial. A payment card is required to start the trial. If you don’t cancel before the trial ends, your card is charged for the plan you chose. We email you a reminder before the trial ends.

• Upgrades take effect right away. You pay a prorated amount for the rest of the current billing period.
• Downgrades take effect at the start of your next billing period. Your team size and storage must fit the new plan’s limits before it starts.
• On the Agency plan, team members beyond 25 are billed per user. Adding one mid-period is prorated.

• Account owners can cancel anytime from Settings. There is no cancellation fee.
• When you cancel, your plan stays active until the end of the period you already paid for. You are not charged again.
• When that period ends, your client portals go offline and your account closes. You have 30 days to export your data or reopen your account. After that, everything is permanently deleted, as described in our Privacy Policy.

• Payments are non-refundable, and we do not give partial refunds for unused time, including on yearly plans, except where the law requires it.
• If you were charged in error, such as a duplicate charge, email us within 30 days and we will refund the incorrect amount.

If a payment fails, we retry it over about two weeks and email the account owner. If payment still can’t be collected, your account becomes read-only until you update your payment method. Your client portals stay online during that time. If the balance remains unpaid 30 days after it was due, we may cancel the subscription, and the account closes as described above.

We will give you at least 30 days’ notice by email before a price change applies to your subscription. The new price starts at your next renewal after the notice period.

• Available to the first 10 companies, by invitation code. One code per company.
• $40 off the Pro plan or $60 off the Agency plan each month, for as long as the subscription stays active. The discount follows you if you switch between Pro and Agency.
• Billed monthly only. Agency team members beyond 25 are billed at the regular rate.
• The discount ends if the subscription is cancelled or closed for non-payment, and it can’t be transferred to another company.

Email info@techhandoff.app with any billing question.